Documentation
Ask a good question
Outcome: questions that return a decision, not a summary.
SIGNLD answers from your Knowledge Graph, so precision in the question mostly means naming three things: the metric, the window, and the grouping.
Steps
- 1
Name the metric
Use the metric that exists in the Topic, for example gross margin rather than profit.
- 2
Bound the time window
Say last month, this quarter to date, or trailing 13 weeks. Undefined windows produce defensible but unhelpful answers.
- 3
State the grouping
By location, by customer, by technician, by product line. Grouping is what turns a number into an action.
- 4
Ask why, not just what
Ask which customers drove the change rather than what revenue was, and you get a cause instead of a total.
- 5
Check confidence and sources
If confidence is low, look at which sources are missing before rephrasing.
- 6
Promote the useful ones
A question you ask every week belongs in a Topic rule or a Risk Alert.
Examples
| Weak | Stronger |
|---|---|
| How are we doing? | How did gross margin move by location last month versus the prior month? |
| Why is cash tight? | Which customers are past terms this month, and what is the total exposure by owner? |
| Is churn bad? | Which accounts reduced spend more than 20 percent in the trailing 90 days, grouped by segment? |
| Show revenue | Which five customers drove the change in net revenue this quarter, and by how much? |
Tip
If two people get different answers to the same question, the fix is a metric definition in the Topic, not a better prompt.
Further reading
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