Field Service
Find the jobs you're underpricing before the season ends
Completed job records, parts costs and labor time connected to show where margin is leaking job by job.
Why this decision matters.
Most field service pricing was set when the cost base looked different. Labor rates, part costs, and drive times have all moved, but the price book often has not, and the loss is spread thinly enough across job types that no single invoice looks wrong.
The failure mode is growth that makes things worse. Sales pushes the job type that is easiest to win, which is frequently the one priced furthest below true cost, so revenue rises while gross margin falls and nobody can point to the cause.
True job cost only appears when labor, travel, parts, warranty, and rework are attributed to the same job. That requires joining systems, which is why this decision is usually made once a year with a spreadsheet instead of continuously.
Comparing tools for field service? See how SIGNLD compares with Julius AI. For the underlying numbers, read field service job costing with decision intelligence.
How SIGNLD answers it.
Step 01
Connects to your source systems
Read-only access to invoices, labor, and part costs (QuickBooks), your ERP or financial system of record (NetSuite), and the price book and estimate sheets your team maintains (Google Sheets).
Step 02
Builds the graph across those systems
Estimates, jobs, invoices, parts, labor hours, and any follow-up visits are linked to one job entity, so fully loaded cost per job type can be computed instead of estimated.
Step 03
Returns a ranked brief
The brief ranks job types by margin gap against your target, shows how much of the gap is labor versus travel versus rework, and recommends specific price or scope changes.
Reads from.
SIGNLD connects read-only to your existing systems. 800+ integrations available.
What the brief looks like.
The question
Which job types are we consistently underpricing?
What SIGNLD found
Commercial refrigeration service jobs average 2.7 hours of labor but are quoted at 1.8 hours in the pricing model. The gap has existed for at least 3 years based on job completion records but was never visible because revenue and margin are reported at the division level.
Evidence
- Commercial refrigeration average job duration: 2.7 hrs vs 1.8 hr quote baseline
- Margin on this job type is 12% vs 31% portfolio average
- 64 commercial refrigeration jobs completed in Q3 - $94K in underpriced labor at current rates
Recommended move
Update commercial refrigeration labor units in your quoting system immediately. Recapture applies to all future work. For current contract clients, flag for renewal repricing.
$94K recoverable margin identified
Illustrative brief. Figures are sample data, not customer results.
Questions.
More decisions in Field Service.
Field Service
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Cut your callback rate before it eats your margin
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Stop paying for idle technicians waiting on parts
Dispatch schedules, parts inventory and supplier lead times connected so idle time becomes visible before the day starts. Region 2 technicians averaged 4.1 idle hours per week over the last 6 weeks, all tied to 3 SKUs on backorder from a single supplier.
Read the decision →Run this decision on your own data.
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