Growth Triggers vs Business Agent Handoff: What's the Difference?
Two of SIGNLD's tiers offer automation, and the difference between them comes up in nearly every sales conversation. Here is the clearest way to think about it.
Growth = notify
On the Growth tier, when a Decision Brief crosses a threshold you defined, SIGNLD fires a notification:
- Slack message
- Webhook to a system of your choice
A human reads the notification, opens the Brief, and decides what to do. The system does not act on its own. This is the right model when the cost of a wrong action is high or when humans want the final say.
Business = act
On the Business tier, the same Decision Brief can trigger an agent handoff: SIGNLD issues the task directly into your downstream system - your HR platform, your CRM, your PSA, your ticketing tool - through an authenticated integration.
The system acts. No human in the loop for that step. A churn-risk Brief can open a save-play opportunity in your CRM. A utilization Brief can create a follow-up task in your PSA. A receivables Brief can spawn a dunning workflow.
Both are auditable
Whether the action is "notify a human" or "open a ticket," SIGNLD logs the Decision Brief, the trigger that fired, and the resulting action. Reviewers can replay every decision a private LLM powered by AWS Bedrock made and see the graph evidence behind it.
Which tier should you start on?
Most teams start on Growth. They live with notifications for a few weeks, watch the Decision Briefs prove themselves, and then graduate to Business for the workflows where automation clearly pays. There is no rush - handoff is more powerful, but it should be earned.
See the pricing page for the full feature breakdown.